Your privacy is important to us. This policy explains how we collect, use, and protect your personal information. Last updated: January 2025.
We collect information you provide directly to us when creating an account, placing an order, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. We also automatically collect certain information about your device and how you interact with our website.
We use your information to process orders, communicate with you about your purchases, provide customer support, and improve our services. We may also use your email to send promotional materials, which you can opt out of at any time. Your data helps us personalize your experience and enhance website functionality.
We do not sell your personal information. We share data only with trusted service providers who assist in operating our website, processing payments, and delivering orders. These partners are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.
You have the right to access, correct, or delete your personal information. You can update your account details at any time or request account deletion by contacting us. You may also opt out of marketing communications and request a copy of the data we hold about you.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Order information is retained for 7 years in accordance with UAE tax regulations. Marketing data is retained until you opt out or request deletion.
Privacy concerns? Contact our Data Protection Officer at privacy@peptidepen.ae